We are currently experiencing an issue where email replies to helpdesk tickets are not updating the comments section within the ticket. A support ticket has been opened with the vendor, and we are actively working to resolve the problem.
In the meantime, if you need to check the status of a ticket or provide additional information, please use the Client Portal to ensure your updates are received:
🔗 https://genesee.teamdynamix.com/TDClient/39/Portal/Requests/TicketRequests/
Thank you for your patience and cooperation.
— ITS Helpdesk